Delivery and Returns Policy

At Smooth Vapourz we deliver Nation-wide! Monday to Friday 9am – 3pm we’ll process your order that day. Saturday and Sunday orders will be processed on Monday morning. We post orders out with Royal Mail’s First class service. You can expect your order to arrive within 2-4 business days but at peak times for postage services this may take longer (such as the first Lockdown when everyone decided to write each other letters instead of emails for some reason).

We don’t post orders with tracking, as a way to keep the cost you pay low. We do however have proof of postage for each order so that we can keep track of orders in transit and delivery attempts.

Local orders around Hartlepool, we’ll deliver to you same day for orders before 2pm, Monday to Friday. Orders after 2pm Friday, or on Saturday and Sunday, we’ll deliver to you Monday.

Local Click and collect is also available from our Norton and Hartlepool stores. Please wait for your order to be processed before collecting it, you’ll get an email when your order has been processed.

For Returns, just get in touch with us either by phone or email (details at the bottom of the home page) to say you’d like to return your items. Post them back out to us in an unopened condition and once we receive your items we’ll then refund you. We don’t cover the cost of returning the items to us, but will refund you the amount that you paid for the items you’ve returned.

If you have any issues, we’re always a phone call away and are happy to help!

Smooth Vapourz